Hillsborough County Customer Service Index

Each month, we produce the Hillsborough County Consolidated Service Index (HCCSI). This monthly report objectively measures the performance of select departments and informs sound business decisions on how to allocate resources to best serve our customers. The HCCSI helps us ensure customer service excellence and rewards the positive contributions by our departments.

December, 2019
103.31
November, 2019
102.77
October, 2019
106.52
September, 2019
105.48
August, 2019
105.96
July, 2019
101.71
June, 2019
104.76
May, 2019
105.01
Figures may vary within a few one hundredths of a point due to rounding.